Fraud Protection
for Merchants

Apple works with issuers, payment network operators, and processors to help protect merchants against fraud at multiple stages of the transaction process.

Tokenized PANs

Apple Pay helps protect businesses from fraud by tokenizing card numbers. Apple Pay transactions use a digital token and a dynamic, one-time cryptogram to replace the consumer’s primary account number (PAN), helping mitigate fraud risks.

On-device authentication

Transactions using Apple Pay require authentication through Face ID, Touch ID, Optic ID, or a passcode to complete a purchase. This helps confirm that the consumer completing the transaction is authorized to do so. This helps prevent lost sales from unauthorized spend at point of sale (such as in a store), on the web, and in apps.

Liability shift

The vast majority of Apple Pay transactions have liability shift in the merchant’s favor, which helps protect merchants from being financially responsible for fraudulent chargeback losses. This is possible because Apple Pay’s layered security approach — from tokenization and cryptographic validation, to cardholder authentication, issuer controls, and other Apple signals — works to address fraud before it even happens.
Issuers decide whether to approve, decline, or further authenticate every card provisioning request, with the goal that only legitimate cardholders successfully add a card to Apple Wallet. Because of this, payment network operator (PNO) policies may shift the financial liability for qualifying fraudulent transactions away from merchants and to the card issuer or cardholder.
It is important to note that liability treatment for transactions may differ based on transaction types, regions, and PNOs, so merchants are encouraged to work with their acquirers and PNO to understand conditions for receiving liability shift. While some PNOs offer blanket liability shift, others indicate in the transaction message whether liability shift will be granted.

$1 Billion+

in fraud losses prevented for our partners to date.

Frequently asked questions

Where can merchants find best practices for processing Apple Pay transactions?

Refer to the Apple Pay Merchant Integration Guide for guidance on transaction processing best practices.

Do Apple Pay transactions receive liability shift?

The vast majority of Apple Pay transactions have liability shift in favor of the merchant, which can help protect merchants from financial responsibility for fraudulent chargebacks. However, it is not guaranteed. The final policy is always determined by the payment network operators (PNOs), and key conditions include:

  • Region and transaction type: Eligibility can differ based on where the transaction occurs and what kind of transaction it is.
  • Network rules: Some networks offer a “blanket” liability shift for Apple Pay, while others will indicate if the shift is granted within the individual transaction message (for example, via an electronic commerce indicator, or ECI).

Merchants should connect with their acquirer or PNO to understand exactly how this applies to their business.

Do Account Funding Transactions (AFTs) receive liability shift?

Some AFTs receive liability shift. Liability shift for fraud transactions is governed by payment network operator (PNO) rules and may differ based on transaction types and region. Merchants are encouraged to work with their acquirers and PNO to understand conditions for receiving liability shift.

What makes Apple Pay secure?

Apple Pay combines issuer‑controlled verification methods, industry‑standard tokenization, and consumer authentication through biometrics or passcode. This approach is designed to help prevent unauthorized users from provisioning fraudulent payment credentials and from making transactions with Apple Pay.

How are Apple Pay transactions processed?

Apple Pay transactions are processed in the same way as traditional debit or credit card transactions. As a result, merchants receive the same transaction data during an Apple Pay purchase that they would receive from a traditional card payment.

Does Apple retain transaction information from purchases consumers make with Apple Pay?

During checkout, Apple only processes the details necessary to facilitate transactions between the cardholder and the merchant — without retaining personal financial data linked to the cardholder.

Who should merchants work with in cases of fraud inquiries related to Apple Pay transactions?

Apple Pay transactions occur directly between the consumer, the merchant, and the card issuer. For all fraud‑related inquiries, merchants must work with their payment network operator (PNO) or acquirer.

How does Apple Pay help protect issuers from fraud?
Merchants also benefit from Apple Pay’s Fraud Protection for Issuers, which helps combat fraud across the Apple Pay token lifecycle.

More resources

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  1. In the US, Apple Pay is a service provided by Apple Payments Services LLC, a subsidiary of Apple Inc. Neither Apple Inc. nor Apple Payments Services LLC is a bank. Any card used in Apple Pay is offered by the card issuer.

  2. Apple Pay is not available in all markets. View Apple Pay countries and regions.

  3. Features are subject to change. Some features, applications, and services may not be available in all regions or all languages and may require specific hardware and software.